If your question is related to a PiNet issue (especially booting up your first Raspberry Pi with PiNet), have you tried the suggestions in the troubleshooting section of the site? Please make sure you have tried these first.

Something isn’t working, or perhaps you just have a general question about PiNet or want a hand adding it to your school?
Is a few ways you can contact me.


The simple one. I will try and reply within a week (although usually much quicker). If I don’t reply within a week, email me again!
Before emailing, please make sure you have tried all the troubleshooting documentation above as email support is right now provided as a free service and is done in my free time.

Email address is support at pinet dot org dot uk

For all queries, please include as well the below information. If the below information is not included, your query may be ignored.

  • PiNet version you are running
  • Which release channel are you using (stable, dev or custom)
  • Is PiNet installed on a dedicated machine or a virtual machine
  • Your position (student, teacher, technician, Pi enthusiast, etc)
  • Any weird customisations
  • School or organisation name (optional)


You can also drop a tweet to the project twitter account. Direct Messages are open. @PiNetDev.